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How do I book a hotel for the NABC?
Visit the “Hotel and Transportation” section at the top of the NABC page on ACBL’s website. This section will have the link for booking via ConferenceDirect (our housing partner).

Are there special hotel rates for NABC participants?
Yes. When you make your hotel reservation through ConferenceDirect, you will receive a discounted rate if you have booked by the published cut-off date. The discounted rate will not be available for reservations made after the published cut-off date. Reservations must be made through ConferenceDirect.

How do I contact ConferenceDirect if I want to book over the phone or have other questions?
You can reach ConferenceDirect by phone at 855-956-0776 or email at acbl@conferencedirect.com.

What information is needed for making a hotel reservation?
You will need to provide your name, credit card, arrival/departure dates and any room preferences.

What’s the cancellation policy for NABC hotel reservations?
Starting 60 days prior to the NABC’s Major Arrival Date, there is a $150 cancellation fee, in addition to any cancellation fees the hotel may charge. Requests for cancellation policy exceptions should be directed in writing to the ACBL Meeting Services Manager at  nabc@acbl.org.

How can I request special accommodations?
If you have special needs, please signal them when booking the room online. (There is a box for special requests when booking online.) You can also contact the hotel directly two weeks prior to your arrival date.

Can I extend my stay at the NABC rate?
Dates requested outside of the listed NABC dates are subject to availability at the hotel and can be requested through the waitlist option. They are not guaranteed.

How do I change or cancel my booking?
Use the ConferenceDirect link or phone number provided in your confirmation. Changes must be requested via ConferenceDirect before the listed cut-off date. After that date, you need to contact the hotel directly. A $150 cancellation fee will apply to cancellations made less than 60 days ahead of the NABC.

Who to contact for booking issues?
Reach out to ConferenceDirect customer service by phone at 855-956-0776 or email at acbl@conferencedirect.com with issues booking through ConferenceDirect. If you made your reservation directly with the hotel or another service, please contact the hotel.

Is transportation to the NABC venue included?
Depending on the hotel’s availability, there may be a shuttle service. Check the NABC page of ACBL’s website or the hotel website for availability.

Are roommate matching services offered?
No, participants must arrange their own roommates.

Can I earn hotel loyalty points with my booking?
Yes, if you provide your loyalty number during check-in at the hotel.

What if the official NABC host hotels are full?
Reservations at the host hotel are not guaranteed. If the room block is full, ConferenceDirect or the ACBL may suggest alternative accommodations or provide a link to make reservations at additional locations.

Are group bookings available for bridge clubs?
Yes, you will need to contact the Meeting Services Department at ACBL 662-662-3173 or nabc@acbl.org.

How soon should I book my hotel for the NABC?
Reservations open nine months in advance of the NABC for ACBL Patron members and six months in advance for all other ACBL members. Note that rooms in the official block tend to fill quickly.

Will I pay the full price upfront for my hotel?
No. While credit card information is taken upon reservation, you will be charged at check-out (unless hotel policy states otherwise).

Is there a deadline for the discounted NABC hotel rates?
Yes, check the NABC page of ACBL‘s website for the booking cut-off date.

Can I book hotels for the NABC outside ConferenceDirect?
You are not required to book through ConferenceDirect, but doing so is the only way to access the specially negotiated rate for members. Neither ConferenceDirect nor the ACBL can help with reservations, waitlists or special requests if booked otherwise.

What does it mean to be waitlisted?
Being waitlisted doesn’t necessarily mean that there are no available rooms. It indicates that the requested accommodation is not immediately confirmed due to various reasons.

Examples of waitlisted scenarios:

• Insufficient contracted rooms for that night.
• Requested night falls outside our contracted dates.
• Limited inventory available for the requested night.
• Specific room type not available.

How are waitlisted reservations managed?
To address a waitlisted situation, ConferenceDirect takes the following steps:

• Contacts the hotel to check for availability at our contracted rate; if unavailable, explores options at the rack rate.
• Adjusts the room block by reallocating rooms from other blocks (e.g., patron, staff, board, etc.).
• May adjust from another block or negotiate with the hotel for additional room availability.

In some cases, there might not be an immediate fix available. In such instances, we determine the best alternative among our other contracted hotels. If you encounter this scenario, please direct inquiries to nabc@acbl.org.